Privacy Policy
Effective Date: [Insert Date] " Website: https://www.fileNXT.com
Need help?
Contact: privacy@filenxt.com
This Privacy Policy explains how fileNXT ("fileNXT", "we", "us", "our") collects, uses, stores, and protects personal data when you use fileNXT.com and related services (the "Service").
1. Introduction
fileNXT is a web-based platform that enables users ("Owners") to create secure file requests and collect files from third parties ("Uploaders") through shareable links.
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
fileNXT operates as a digital file request and file collection platform.
Roles under data protection law
- Data Controller for account and platform usage data.
- Data Processor for files and personal data uploaded by users on behalf of third parties.
If you have questions about this Policy, contact: privacy@filenxt.com
3. Information We Collect
We collect only the information necessary to operate, secure, and improve the Service.
3.1 Information You Provide
Account Information (Owners)
- Email address
- Name (if provided)
- Authentication credentials (e.g. magic link tokens)
- Billing information (if subscribed to a paid plan)
Uploaded Content
- Files uploaded via file requests
- File metadata (name, size, timestamps, request ID)
- Any information contained within uploaded files
Communications
- Messages sent through support or contact forms
- Customer support correspondence
3.2 Automatically Collected
When you use fileNXT, we may collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Access timestamps
- Basic usage logs (request creation, upload events, access events)
This is used strictly for security, fraud prevention, performance monitoring, and service improvement.
4. How We Use Your Information
We use personal data only where necessary to:
- Provide and operate the Service
- Authenticate users
- Process subscriptions and payments
- Maintain system security
- Detect and prevent abuse or fraud
- Comply with legal obligations
- Respond to support requests
- Improve system performance and reliability
Important
- We do not sell personal data.
- We do not use uploaded file content for advertising.
- We do not access file content except where necessary for legal compliance or security investigation.
5. Legal Basis for Processing (UK GDPR)
- Contractual necessity " to provide the Service you request.
- Legitimate interests " to maintain, secure, and improve the platform.
- Legal obligation " where required by law.
- Consent " where explicitly obtained.
6. File Content and Responsibility
Owners are responsible for:
- Ensuring they have the legal right to collect files.
- Informing Uploaders how their data will be used.
- Not requesting unlawful or prohibited content.
fileNXT acts only as a hosting and processing provider for uploaded files and does not assume ownership of user content.
7. Data Retention
- Account data: retained while the account is active.
- Uploaded files: retained according to request settings or plan limits.
- Billing records: retained as required for accounting and tax compliance.
- Security logs: retained for a limited operational period.
Expired or deleted requests are removed in accordance with our internal retention schedule.
9. International Data Transfers
Where data is processed outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
10. Data Security
We implement appropriate technical and organisational measures to protect data, including encrypted connections (HTTPS), access controls, restricted internal access, secure storage infrastructure, and monitoring for suspicious activity.
However, no system is completely secure. Users are responsible for maintaining confidentiality of access links and credentials.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict processing
- Object to processing
- Request data portability
- Lodge a complaint with the Information Commissioner"s Office (ICO)
Requests may be sent to: privacy@filenxt.com
13. Children"s Privacy
The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
If you believe a child has provided personal data, please contact us.
14. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" and, where appropriate, notify users. Continued use of the Service after changes constitutes acceptance of the updated Policy.
16. Contact
For privacy-related enquiries:
Email: privacy@filenxt.com
Website: https://www.fileNXT.com
This Privacy Policy is provided for general informational purposes and should be reviewed for your specific legal and operational requirements.